How can we create more trust when using an app to book dog walking services?

Bark is a a dog walking app designed with dog owners trust in mind.

Role

Product

designer

Tools

Figma


Timeline

Seven

weeks

How can we create more trust when using an app
to book dog walking services?

Bark is a a dog walking app designed with dog owners trust in mind.

Role

Product

designer

Tools

Figma

 

Timeline

Seven

weeks

Mockups

Research and Competitive Analysis

While conducting interviews and doing a competitive analysis of existing services, it became clear that my app would need to address the users' trust issues. The people that I talked to wanted clearer trust indicators regarding the walkers. They noted that anyone could become a walker with these services and that training was severely lacking. The competitive analysis backed this up with several negative reviews addressing this issue. 
 

Prototyping and Testing

The prototype was tested with dog owners who felt that this app addressed many of the trust issues that they had. 

From the test I learned that there were some points in the user flow that needed to be addressed. After making these changes the testers agreed that it was an easy process for booking a walk.

Design-System
Screens

Let's Work Together

Let's Connect

Let's Connect